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Moving Home

Current customers

Please let us know you're moving home at least 2 working days before your move. If you have an online account, it should only take a few minutes to do this.

Just make sure you have this information at hand:

  • The date you're moving
  • Up to date meter readings
  • The addresses of your old and new home
  • Contact details for the landlord/letting agents (if applicable)
  • The name of the new occupier at your old address (if known)

You can use our change of address check list to make sure you don't forget anything.

Complete my home move

Not a customer yet?

If you are moving into a home which we supply, we can set up your account in a few minutes online.

Just make sure you have this information at hand:

  • Your new address
  • The date you moved
  • The meter readings for your new home on the day you moved
  • Bank account details if you want to set up a Direct Debit at your new address
Complete my move in

Landlord or letting agent?

To avoid the wrong person being billed, please let us know if your tenant is moving.

More information

Get additional help

Call our dedicated Home Move team free on

0800 280 2940

Mon to Fri: 8am - 8pm
Sat: 8:30am - 4pm

View the FAQs